FAQ
If you have any questions about our products or anything else on your mind, please feel free to contact us.
Cancellations, Returns & Exchanges
Can I return a product?
Due to the nature of the product, we cannot accept returns or exchanges of opened or used items. Exceptions apply for issues that affect use, such as a faulty pump.Please see our Refund Policy for details.
About Fresh Lock Mousse
What hairstyles can Fresh Lock Mousse be used on?
It's ideal for braided styles such as locs, braids, cornrows, and twists. It can also be used to care for curly hair.
Can I use it on wet hair?
It's a mousse for dry hair. Because it uses no water, it keeps hair feeling clean without disturbing your style.
What does Fresh Lock Mousse smell like?
A soft, clear scent called "Soft Veil." It blends natural neroli and musk essential oils, kept gentle and understated.
Can children use it?
Yes. It's suitable for children. The formula is designed to be gentle on skin, but if you have any concerns, we recommend a patch test.
How often should I use it?
We suggest using it about 2–3 times a week. Daily use is also fine. It's especially handy when you sweat or notice any odor.
Do I need to rinse it out?
No rinsing required. For an extra refresh, you can wipe with a towel or wet wipe.*This product is meant as care between washes. We still recommend regular shampooing to keep hair clean.
Where can I buy Fresh Lock Mousse?
You can buy it at the Braided Bonds official online shop or at our stores.We also plan to expand the number of stockists.
Orders & Shipping
How long does delivery take?
We ship within 1–3 business days of your order. Arrival times may vary depending on your region, weather, and traffic conditions.
Do you ship overseas?
Yes, we ship internationally. When ordering, select your country/region and the available shipping methods will appear automatically.
What shipping methods do you use?
Depending on the size of the item and the destination, we deliver by Letterpack or courier.You can check the details at checkout.
Is there a tracking number?
Yes. After your order ships, we'll email you a tracking number. You can check the delivery status on each carrier's tracking page.