FAQ
If you have any questions about our products, or anything else on your mind, please feel free to get in touch.
Cancellations, returns and exchanges
Can I return an item?
Because of the nature of the product, we cannot accept returns or exchanges of opened or used items. Exceptions are made for defects that affect use, such as a faulty pump.
Please see our refund policy for details.
About Fresh Lock Mousse
What hairstyles is Fresh Lock Mousse for?
It works best on braided styles such as dreadlocks, braids, cornrows and twists. It also suits the daily care of curly hair.
Can I use it on wet hair?
It is designed for dry hair. Because it needs no water, it refreshes your hair without disturbing your style.
What does it smell like?
The scent is called Soft Veil — soft and clear. It blends natural neroli and musk essential oils, kept deliberately subtle.
Is it safe for children?
Yes, children can use it. The formula is designed to be gentle on skin, but we recommend a patch test if you have any concerns.
How often should I use it?
Two or three times a week is a good guide, and daily use is fine too. It's especially handy after sweating, or when you notice any odour.
Do I need to rinse it out?
No rinsing needed. If you want an extra-fresh finish, wipe your hair with a towel or a wet wipe.
This product is made for care between washes. We still recommend washing your hair regularly to keep it clean.
Where can I buy Fresh Lock Mousse?
You can buy it from the Braided Bonds official online shop, or at one of our stockists.
We plan to add more stockists.
Orders and shipping
How long does delivery take?
We ship within one to three business days of your order. Arrival times can vary depending on your area, the weather and traffic.
Do you ship overseas?
Yes, we ship internationally. Select your country or region at checkout and the available shipping methods will appear automatically.
What shipping methods do you use?
Depending on the size of the item and the destination, we ship by Letter Pack or courier.
You can check the shipping method when you place your order.
Will I get a tracking number?
Yes. We'll email you a tracking number once your order ships. You can follow its progress on the carrier's tracking page.
Wholesale and stocking
Can my shop stock your products?
Yes. We welcome hair salons, shared salons, independent stylists and retail shops.
You can order from a single unit. See our stockist page for details.
Could you tell me about wholesale pricing?
Each product has its own wholesale price. We'll share the details after you apply, and once your account is set up the wholesale price appears when you log in.
Where can I apply to become a stockist?
Please use the application form on our stockist page.
After you apply, we'll email you to arrange an online meeting (Google Meet), walk you through the products and answer any questions before you start stocking.